Collecting a Diagnostic Log
Our favorite tool is the diagnostic log, which both EZTwain Pro and EZTwainX can generate.
To capture a log in real-time, use our DosadiLog program.
Look for the red skull icon in Start - Programs - EZTwain.
If it isn't handy on the computer with the problem, download and install it from here:
- Launch DosadiLog and leave it open.
- Start your application.
- Recreate the problem. Logging information should appear in the DosadiLog main window.
- Using the File menu in DosadiLog, save the log to a text file and e-mail it to Technical Support: firstname.lastname@example.org